Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Our Commitment to Privacy
At Medad, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform and services.
By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Information We Collect
- Personal information (name, email, phone number) when you create an account
- Payment information when you make purchases
- Reading preferences and progress data
- Device information and usage analytics
- Communication records when you contact our support team
How We Use Your Information
- To provide and maintain our educational services
- To personalize your reading experience and recommendations
- To process payments and manage your account
- To communicate with you about our services
- To improve our platform and develop new features
Data Security
- We implement industry-standard security measures
- All data is encrypted during transmission and storage
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Secure payment processing through trusted providers
Your Rights
- Access and review your personal information
- Request corrections to inaccurate data
- Delete your account and associated data
- Opt-out of marketing communications
- Request data portability
Data Retention
- We retain your data as long as your account is active
- Data may be retained for legal or business purposes
- You can request deletion of your data at any time
- Anonymized data may be retained for analytics
- Backup data is securely stored and regularly updated
Third-Party Services
- We may use third-party services for analytics and payments
- These services have their own privacy policies
- We carefully select and monitor third-party providers
- We do not sell your personal information to third parties
- Third-party services are bound by data protection agreements
Additional Information
Children's Privacy
Our services are designed for children and families. We take extra precautions to protect children's privacy and comply with applicable laws such as COPPA (Children's Online Privacy Protection Act). We collect minimal information from children and always obtain parental consent when required.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
privacy@medad.com
Address
9 Street Maadi, Cairo, Egypt
Phone
01097931034
Last Updated
August 2025